Jobs

Call Center Agent

Vacancy for: Student Support Services

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Job Description:

• Handle all incoming calls and respond to caller inquiries.

• Provide inquirers with accurate and complete information.

• Identify, research, and resolve student's issues using the computer system.

• Follow up on inquiries that are not solved immediately and contact the inquirer.

• Communicate with other departments to resolve problems regarding complaints.

• MS office and internet good user.

• Route calls to appropriate resources.

• Other duties as assigned.

Job Requirements:

• Bachelor or equivalent degree.

• 0-2 years of experience in a call center environment.

• English Language is a must.

• Excellent Arabic speaking skills.

• Proficient in relevant computer applications.

• Knowledge of customer service practices and principles.

• Excellent data entry and typing skills.

• German Language is an asset.

• Superior listening, verbal, and written communication skills.

• Ability to handle stressful situations appropriately.

• Effective Communication Skills.

• Creative Problem Solving.

• Organizational Ability.

• Team Player.

• Flexibility and Friendly.